january 26 my son flew non prevent from st. louis to laguardia airport Big apple. He arrived, his baggage didn’t. He described with the airport that his bag didn't come from the airplane. The lady within the booth checked the claim ticket. The bag experienced not left St. Louis. She gave him a locator range and instructed him they might be getting in contact with him quickly. They could not come across it so that they despatched him a form to complete of his belongings during the bag. He sent it in.
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I checked in moments back for flight 1329 from Phoenix to JFK. I'm booked in Top notch. I entered the Precedence location to search out no line and two brokers standing at respective counters without any “Situation Shut” symptoms wherever.
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Worst Airline ever?!?! Misplaced my luggage in Charlotte NC, February six right after offering it (coupled with my spouse’s) to 2 attendants at the baggage belt for returning travellers. Hers arrived in on our flight, mine did not. Now eleven times later and just after obtaining undergone telephone hell and several really non caring individuals, I have had no Call from everyone. The typical reply is “we remain wanting to Track down your luggage”. Their questionnaire and all sorts are actually despatched to Baggage Declare department but not a soul actually seems to have an interest in carrying out anything at all to reduce their problems.
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Your consumer service Associates are under helpful. Following attempting to attend a scheduled for months instruction seminar our flight was canceled building us not able to show up at. The one thing provided by American Airways had been apologies and a refund in the flight.
I also desire to touch upon the excellent service AA provides for the handicapped. I am 84 years old and now will need wheelchair guidance for getting close to within the airports. I used to be impressed and delighted with the guidance I gained, in addition to for the attitudes with the people that assisted me With all the wheelchair support, and in addition the drivers in the handicap carts try these out in Charlotte airport. They were being all so helpful and really welcoming as well.
Question if anybody reads this but AA may be the worst airline in the world. Didn’t fly them For a long time as a consequence of inside complications.
I just lately experienced a flight cancelled by American Airways and stood within a line for 45 minutes for getting rebooked on A further flight. I was shocked to discover the gate agents didn't have a see into the available USAIR flights.
As a consequence of a relatives hardship, we've been not able to make our vacation as Beforehand planned and had to terminate our reservations. We spoke to some consultant at American Airways and stated the situation to her, and she or he suggested that we contact you.
So, there are a few factor’s I've observed that I will Take note here, and take into consideration it my own instructional venting considering the fact that they don't serve The shopper nicely at all regarding this:
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I needed to vent my aggravation with the baggage predicament along with your airline. Almost everything else was great, nevertheless the way my baggage was taken care of would make me Imagine twice right before scheduling with AA yet again. I had been charged $twenty five Each individual way for 1 bag, not remaining advised my bag can be carried on for no charge. To add insult towards the $50 charged, my bag was destroyed on the outside on getting returned to me.